Altos Mobile Massage Policies, Terms and Conditions
At Altos Mobile Massage we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
ARRIVAL TO YOUR MASSAGE
Please arrive for your appointment 5 minutes prior to the scheduled starting time. This allows you the time to relax and get into a more peaceful mindset. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. Also-if you have not already signed the waiver you have an opportunity to get on SmartWaiver and do that BEFORE your appointment. We will not perform a massage if you have not signed the waiver.
The link to our waiver is: https://www.smartwaiver.com/v/altosmobilemassage/
If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.
CANCELLATION POLICY
Please provide at least 24 hours notice if you need to reschedule or cancel a massage. This gives us enough time to fill the slot with someone from the waiting list. If a client fails to cancel within 24 hours the client will forfeit their fee paid in advance for the massage.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
NO SHOW POLICY
Clients who fail to show for appointments will forfeit their pre-paid fee. It is important that our massage therapists are compensated for reserved time slots.
Other Massage Policies
INFORMED CONSENT
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.
SCOPE OF PRACTICE
Altos Mobile Massage therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association.
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.
RESPECT FOR CLIENT NEEDS AND BOUNDARIES
Altos Mobile Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
The client may choose to: refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.
Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment – or you may request privacy and end the session. You are in control.
PROFESSIONAL BOUNDARIES
Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
We do not massage anyone under the age of 18.
CONFIDENTIALITY AND CONVERSATION
The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.
We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.
EXISTING AND NEW MEDICAL CONDITIONS
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.
If you have any questions on the above information, please direct them to Carmen Bryant at 650-730-6060.
